SMS Privacy Policy and Terms of Service

Last Updated: January 2026

SecureVision, LLC. ("we," "us," or "our") provides high-speed internet and telecom services to MDU residents. This policy outlines how we handle your data and the terms governing our SMS/MMS support services.
 

1. SMS Privacy Policy

We value your privacy. This section explains how we collect and use your mobile information.

• Data Collection: We collect your mobile phone number when you voluntarily provide it to us via our website contact forms, during a support call, or by initiating a text message to our support line.

• Use of Information: Your mobile number is used exclusively to provide customer service, technical support, and account-related notifications (such as ticket updates or service outages).

• No Third-Party Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Data Security: We implement industry-standard technical and organizational measures to protect your information from unauthorized access.
   

2. SMS Terms & Conditions

By opting into SecureVision SMS services, you agree to the following:

• Program Description: SecureVision, LLC. provides one-to-one technical support and account notifications. This includes interactions with live agents and our self-service AI support assistant.

• Message Frequency: Message frequency varies based on your requests and the nature of your technical support needs.

• Cost: Message and data rates may apply. Check with your wireless carrier for details regarding your text messaging plan.

• How to Opt-Out: You can cancel the SMS service at any time. Just reply "STOP" to any message we send you. After you send the SMS message "STOP" to us, we will send you one final SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from this program.

• How to Get Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or contact us directly at help@secvis.com or 251-967-4455.

• Carrier Liability: Carriers are not liable for delayed or undelivered messages.