SecureVision Smart Support

📶 Can't Connect to WiFi - Detailed Steps

Step 1: Forget the network on your device

• iPhone/iPad: Settings → WiFi → Tap (i) next to network → Forget This Network
• Android: Settings → WiFi → Long press network → Forget Network
• Windows: Settings → Network → Manage Known Networks → Forget
• Mac: System Preferences → Network → WiFi → Advanced → Remove network

Step 2: Restart your device completely

Step 3: Search for the network again and enter password carefully (case-sensitive)

Step 4: If still not working, restart the WiFi router (unplug 30 seconds, plug back in, wait 3 minutes)

🐌 Slow Internet Speeds - Detailed Steps

Step 1: Restart your device

Step 2: Move closer to the WiFi router (thick walls and distance reduce signal)

Step 3: Disconnect other devices not in use (each device shares bandwidth)

Step 4: Close background apps using internet

Step 5: Try using the 5GHz network if available (faster than 2.4GHz)

If still slow: Contact support using the button below

📡 Weak WiFi Signal - Detailed Steps

Understanding WiFi range: Signal weakens through walls and with distance

Step 1: Move closer to the WiFi router location in your unit

Step 2: Avoid placing device behind thick walls, metal objects, or appliances

Step 3: Keep away from microwave ovens when in use (interferes with 2.4GHz)

Step 4: Try different rooms to find better signal areas

Step 5: Use 2.4GHz network for better range (5GHz is faster but shorter range)

If signal is weak everywhere: Contact support - router may need adjustment

⚠️ Connection Drops Frequently - Detailed Steps

Step 1: Check how many devices are connected (too many can cause drops)

Step 2: Disconnect devices not currently in use

Step 3: Restart your device

Step 4: Forget and reconnect to the network

Step 5: Update your device's software (older software can cause connection issues)

Step 6: Reset network settings on your device

If continues: Contact support - may be equipment issue