1. INTRODUCTION
SecureVision, LLC ("SecureVision," "Company," "we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our telecommunications services, visit our website, or otherwise interact with us.
SecureVision provides bulk telecommunications services, including internet, television, and telephone services, to multi-dwelling units ("MDUs") such as condominiums and resort communities. This Privacy Policy applies to all personal information we collect in connection with these services.
By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
2. INFORMATION WE COLLECT
2.1 Information You Provide to Us
We collect information you provide directly to us, including:
Contact information (name, address, email address, phone number)
Account information (username, password, account preferences)
Billing and payment information (credit card number, bank account information, billing address)
Service address and unit information
Communications with us (customer service inquiries, complaints, feedback)
Survey responses
2.2 Information We Collect Automatically
When you use our services or visit our website, we may automatically collect certain
information, including:
Device information (IP address, device type, operating system, browser type)
Usage information (pages visited, links clicked, time spent on pages)
Network and connection information (bandwidth usage, service performance data)
Location information (general geographic location based on IP address)
Cookies and similar tracking technologies (see Section 10 below)
2.3 Information from Third Parties
We may receive information about you from third parties, including property management companies, homeowners’ associations, and marketing partners. We may combine this information with other information we collect about you.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
To provide, maintain, and improve our telecommunications services
To process transactions and send related information, including confirmations and invoices
To respond to your comments, questions, and customer service requests
To communicate with you about services, promotions, and events
To monitor and analyze trends, usage, and activities related to our services
To personalize and improve your experience with our services
To comply with legal obligations and enforce our terms and policies
To protect the rights, property, and safety of SecureVision, our customers, and others
4. HOW WE SHARE YOUR INFORMATION
We may share your personal information in the following circumstances:
Service Providers: We share information with vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analytics, customer service, and marketing.
Property Partners: We may share information with property management companies, homeowners’ associations, and property owners as necessary to provide services to their properties.
Business Transfers: We may share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).
Protection of Rights: We may disclose information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
With Your Consent: We may share information with third parties when you have given us your consent to do so. We do not sell your personal information to third parties for their marketing purposes.
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
Access controls limiting employee access to personal information on a need-to- know basis
Regular security assessments and monitoring
Employee training on data protection and security practices
Physical security measures at our facilities While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.
8. YOUR RIGHTS AND CHOICES
Depending on your location, you may have certain rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Opt-Out of Marketing: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us.
CPNI Restrictions: You may restrict our use of your CPNI for marketing purposes.
To exercise any of these rights, please contact us using the information provided in Section 14 below. We will respond to your request in accordance with applicable law.
9. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and your experience.
We use the following types of cookies:
Essential Cookies: Necessary for the website to function properly.
Performance Cookies: Help us understand how visitors interact with our website.
Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. CHILDREN'S PRIVACY
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 13, please contact us immediately.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by updating the date of this policy and, where appropriate, provide additional notice (such as posting a notice on our website or sending you a notification). We encourage you to review this Privacy Policy periodically.
14. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SecureVision, LLC
Attn: Jennifer Murray
22728 Canal Road
Orange Beach, Alabama 36561
Email: Jennifer.murray@secvis.com
Phone: (251) 967-4455