No. Our technicians can complete the in-unit installation without you present. We only need access to your unit, which is coordinated through your Property Management team. If you would prefer to be present, please contact your Property Manager to arrange scheduling.

You may experience brief interruptions while technicians swap out equipment. Any outages will occur between 8 a.m. and 4 p.m. All services will be restored by 4 p.m. each day. Once the new equipment is installed, service activates immediately.

Your WiFi network name and password will be provided by your Property Manager or posted in your unit after installation is complete. You can also submit a support ticket and our team will provide your credentials directly.

Yes. To transfer your existing WiFi credentials to the new SecureVision system, submit a support ticket before your unit's installation date. Units for which we do not receive transfer requests will be assigned a standard network name and password. SSIDs and passwords must be a minimum of 8 characters.

SecureVision support is available 24/7/365. You can submit a support ticket online or call (251) 967-4455. Local field technicians are in the region and available for on-site support when needed.

For questions about your upgrade timeline or project status, contact your SecureVision project team using the information in the Project Team section above. For technical support issues, submit a ticket or call (251) 967-4455.